Group classes
Membership:
-
All students are required to be members of the Alliance Française of Edmonton in order to enroll in classes. The membership fee will be
added on top of the tuition costs. Membership is refundable when withdrawal is accepted (see withdrawal conditions).
Payment:
-
Students are requested to pay full tuition and the membership (upon first registration, or renewal if expired) prior
to them joining the class.
- The cost of books and membership is separate from tuition fee.
-
We offer the flexibility of multiple payments methods, including cheque, debit or credit card (Visa/Mastercard) at the main office, over
the phone, or on our website. A $25 surcharge will be levied on all checks returned to AFE with insufficient funds,
and payment will then have to be made by debit/credit card.
Discounts:
- Discounts cannot be accumulated with one another.
-
The early-bird discount is offered until a week before the start of the session as follows:
- For kids & teens classes: $20 off
- For adult general classes: $30 off
- For adult 16h specialized classes: $20 off
- For adult 12h specialized classes: $15 off
- Senior and student discount: 20$ off
-
A bundle discount is offered when a student registers for two classes or more during the same session. The student will receive $90 off
their purchase, or $85 if one of the class is 1h30 long.
Books:
- Books are compulsory for most classes.
- Tuition costs do not include textbooks.
- They can be picked up at our main office on appointment.
- No book can be returned once it has been visibly used.
Class cancellation:
Alliance Française of Edmonton reserves the right to postpone, reschedule or cancel a class if enrollment does not meet the minimum
enrollment requirement (5 students). In the event that a course is cancelled, or if the new schedule is no longer working for a given
student, AFE will offer one of the following option:
- a transfer to another class
- a credit note
- a full refund
Class transfers:
Class transfers must be requested before the 3rd class of the session. Administration reserves the right to refuse a transfer for the
following reasons:
- Low registration number
- Level of the class does not correspond to the student’s level.
Withdrawals, refunds and credits:
All withdrawals must be received by email. Please state the course name and the reason for the withdrawing. Withdrawals or refunds
cannot be made by telephone. Please note that the absence from class does not constitute notice of withdrawal. Refunds
will be processed within 10 days according to the following policies.
-
Withdrawals received 10 business days prior to the start date of the course: Students will be refunded full
tuition, minus a $30 processing fee per course. Refunds will be processed to the card used for payment or issued in the form of a cheque if
payment was made by cheque.
-
Withdrawals received between 10 and 3 business days before the first unit of the class: Students will be refunded
full tuition, minus a $50 administration fee, per course. Refunds will be processed to the card used for payment or issued in the form of
a cheque if payment was made by cheque.
-
Withdrawals received less than 3 business days before the start date of the course: No refund and no credit note
will be issued as a contracted teacher is already assigned and expenses & salary are already engaged.
-
If you don’t receive the link to join your online classes, please send us an email at info@afedmonton.ca during your normal class
time. Links non-received won't be a valid reason for a refund.
In some cases, students can choose to receive a credit instead of a refund. This credit must be used in the following 6 months
and is valid on: memberships, books, exams, courses and activities.
Missed and make-up class:
Group class fees will not be pro-rated in case of students or teachers absence. Students should inform their teacher of any
foreseen absence.
- to allow the teacher to prepare for the class accordingly;
- to be informed about what they miss;
- to receive homework assignments.
Students may schedule a one-hour private make-up class with a teacher (to be purchased separately) for an additional $60 fee. Students
should contact the class coordinator to arrange for such a class. The class has to be booked and paid in advance and is subject to
availability of teachers and classrooms. All cancellations for a catch-up class require one business day notice, otherwise they will be
non-refundable.
Behaviour and misconduct:
Students are expected to have a respectful behaviour in class and contribute to an atmosphere of learning and study. Students displaying a
behaviour that disturbs classmates will be asked to leave the class or will not be allowed to attend any further classes. Such behaviour
include:
- Poor hygiene.
- Repeatedly inappropriately interrupting the class.
- Hateful comments.
- Any other behaviour that may be considered misconduct from the student.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the content we provide (French classes notes,
books, exams past papers...) without express written permission by us.
Private tutoring
Membership:
-
All students are required to be members of the Alliance Française of Edmonton in order to enroll in classes. The membership fee will be
added on top of the tuition costs. Membership is refundable when withdrawal is accepted (see withdrawal condition).
Payment:
-
Students are requested to pay full tuition and the membership (upon first registration, or renewal if
expired) prior
to them joining the class.
- The cost of books (if applicable) and membership is separate from tuition fee.
-
Payment can be made by cheque, debit or credit card (Visa/Mastercard) at the main office, over the phone, or on our website. A
$25 surcharge will be levied on all checks returned to AFE with insufficient funds,
and payment will then have to be made by debit/credit card.
Discounts:
- There are no discounts available for private courses.
Classes
- The lessons are at least 60 minutes long.
- The 12 hours of private tutoring have to be used within 3 months and the 40 hours within 8 months.
-
Please note that during the school year, we can have a hard time finding a teacher available between 6pm and 9pm as they are already
busy teaching group classes.
Lesson cancellation
-
If a student cancels a lesson or if the lesson cannot be taken on the agreed date/time, a 24 hours notification is required (within 24h of a
business day), otherwise the lesson will be charged.
Withdrawals, refunds and credits:
All withdrawals must be received in writing in the form of an email or letter (with a postmark establishing the date of the request).
Please state the course name and the reason for the withdrawing. Withdrawals or refunds cannot be made by telephone. Please
note that the absence from class does not constitute notice of withdrawal. Refunds
will be processed within 10 days according to the following policies.
-
Withdrawals received 10 business days prior to the start date of the course: Students will be refunded full
tuition, minus a $30 processing fee. Refunds will be processed to the card used for payment or issued in the form of a cheque if payment was
made by cheque.
-
Withdrawals received between 10 and 3 business days before the first lesson of the course: Students will be
refunded full tuition, minus a $50 administration fee. Refunds will be processed to the card used for payment or issued in the form of a
cheque if payment was made by cheque.
-
Withdrawals received less than 3 business days before the start date of the course: No refund and no credit note
will be issued as a contracted teacher is already assigned and expenses & salary are already engaged.
In some cases, students can choose to receive a credit instead of a refund. This credit must be used in the following 6 months
and is valid on: memberships, books, exams, courses and activities.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the content we provide (French classes notes,
books, exams past papers...) without express written permission by us.
